Cook Zones

Our Commitment to Privacy

At Cook Zones Restaurant ("Cook Zones," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, order food, or interact with our services. We respect your privacy rights and comply with applicable data protection laws, including the Information Technology Act, 2000, and its subsequent amendments.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please refrain from using our services.

Information We Collect

We collect different types of information to provide and improve our services to you:

Personal Information You Provide:

• Contact Details: Name, email address, phone number, mailing address when you make reservations, sign up for newsletters, or contact us.
• Reservation & Order Data: Date and time of visit, number of guests, special dietary requests, occasion details, and food preferences.
• Payment Information: When you make online payments, we collect billing details but do not store full credit card information (processed through secure third-party gateways).
• Communications: Any messages, feedback, or inquiries you send to us via email, forms, or social media.

Automatically Collected Information:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
• Cookies & Tracking: We use cookies and similar technologies to enhance user experience, analyze trends, and remember preferences. You can manage cookie settings through your browser.

How We Use Your Information

We use the collected information for legitimate business purposes including:

• Service Delivery: Process reservations, manage table bookings, prepare your orders, and provide customer support.
• Communication: Send reservation confirmations, updates, reminders, and respond to your inquiries.
• Personalization: Remember your preferences, dietary restrictions, and special occasions to enhance your dining experience.
• Improvement: Analyze website usage, menu popularity, and feedback to improve our services and offerings.
• Marketing: With your consent, we may send promotional offers, event invites, and newsletters. You can opt-out anytime.
• Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our terms and conditions.

Sharing & Disclosure of Information

We respect your privacy and do not sell your personal information to third parties. However, we may share information in limited circumstances:

• Service Providers: Trusted third parties who assist with payment processing, reservation systems, email delivery, analytics, and customer support (contractually bound to protect your data).
• Legal Requirements: When required by law, court order, or governmental regulation to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
• With Your Consent: We may share information for other purposes with your explicit consent.

Data Security & Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission on our website.
• Regular security audits and vulnerability assessments.
• Restricted access to personal data on a need-to-know basis.
• Secure storage systems and firewalls.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax, accounting, or legal obligations). Typically, reservation records are kept for 3 years, and marketing data until you unsubscribe.

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for basic website functionality and form submissions.
• Analytics Cookies: Google Analytics to understand user behavior and improve our site.
• Preference Cookies: Remember your language and display preferences.

You can control cookies through your browser settings. Disabling cookies may affect some website features. By continuing to use our website without changing cookie settings, you consent to our use of cookies.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails via the "unsubscribe" link or by contacting us.
• Data Portability: Receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@cookzones.shop or call +91 81040 50549. We will respond within 30 days.

Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites (social media platforms, payment gateways, etc.). We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when revisions were made. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please reach out to our Data Protection Officer (DPO):

• Email: support@cookzones.shop
• Phone: +91 81040 50549
• Address: Cook Zones Restaurant, Nagpur, Maharashtra - 440001, India

We are committed to resolving any privacy concerns promptly and transparently.